By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE: To serve as a Workforce Absence strategic leader overseeing both Client Services and Operations for a $20 million dedicated account, ensuring seamless integration of service delivery, operational excellence, and client satisfaction. This role is accountable for driving performance across multiple regions and offices, cultivating executive-level client relationships, and executing business strategies that align with organizational goals and client expectations.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Operational Leadership

• Oversee operations across multiple offices and regions, ensuring alignment with best practices, regulatory standards, and client expectations.

• Lead staffing strategy including hiring, training, succession planning, and career development for 300+ colleagues.

• Develop and execute business plans with measurable goals and objectives.

• Manage profit and loss, budgeting, and financial performance across assigned areas.

• Monitor performance metrics and take corrective actions to ensure operational efficiency.

Client Services Management

• Ensure contract compliance and timely renewals across all client accounts.

• Build and maintain executive-level client relationships, including managing threatened accounts and strategic partnerships.

• Support business development initiatives and contribute to sales and client retention efforts.

• Provide pricing support, invoicing oversight, and accounts receivable management.

Strategic Integration

• Align operational and client service strategies to support organizational goals.

• Collaborate with cross-functional teams including marketing, IT, and customer service.

• Ensure compliance with corporate policies and quality programs.

• Lead initiatives that enhance client experience and operational excellence.

Additional Functions

• Perform other duties as assigned.

• Travel as required to support regional and national operations.

Supervisory Responsibilities

• Administer personnel policies and staffing standards.

• Conduct performance reviews and establish development plans.

• Provide leadership, motivation, and guidance to promote high performance.

Qualifications

Education & Licensing

• Bachelor’s degree in Business Administration, Risk Management, Finance, or related field preferred.

• Advanced certifications such as CPCU, ARM, AIC, or AIM highly desirable.

Experience

• Minimum of 10 years in claims management, client services, or operational leadership.

• At least 5 years of supervisory experience and 3 years in national account management.

Skills & Knowledge

• Deep understanding of disability claims.

• Strong technical claims knowledge and client service acumen.

• Excellent communication, negotiation, and presentation skills.

• Proficiency in Microsoft Office and operational systems.

• Strategic thinking, analytical ability, and organizational excellence.

• Proven leadership and team-building capabilities.

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $155,000.00 - $185,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.