By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Advisor

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Cardiff

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors in Cardiff & UK Wide.

Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).

Some of the perks of working at Sedgwick:

• Hybrid opportunities available

• Supportive and friendly team to help you develop in the role

• Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

• Handling inbound calls from customers for a variety of queries

• Dealing with multiple clients to deliver the best service we can offer

• Working with suppliers and parts

• Providing excellent customer service at all times

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply:

• Excellent communication skills, both written and verbal.

• Ability to work in a fast-paced environment.

• Computer literacy – you'll be using a variety of in-house databases!

• Enthusiasm and a genuine desire to learn.

• A can-do attitude.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

The first stage interview will be an easy-to-complete on-demand interview, giving you the opportunity to sell yourself and prepare in your own time. If successful, you will then be invited to a Teams meeting with the hiring manager.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.