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Senior Account Executive

MERGE

MERGE

Sales & Business Development
Boston, MA, USA
Posted on Thursday, July 4, 2024

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Senior Account Executive you will…

Be involved in all aspects of account management, including regular client contact and high-quality delivery on multiple projects within a fast-paced environment. You will use your problem-solving and collaboration skills to promote flawless day-to-day execution of projects. You will be cool, calm, and collected under pressure and is able to see problems around corners, acting proactively to get things done. You should be comfortable recommending solutions to red flags that arise while also keeping your manager up to date on projects as they relate to the client.

Be Accountable and Responsible

  • Assists in all facets of account services and client management as directed
    • Actively participates in internal and client status meetings
    • Effectively communicates client feedback to cross-functional agency team and keeps team apprised of changes or updates to account in a timely manner
    • Assists in managing projects through client review process
    • Develops an understanding of the brand’s strategic imperatives
    • Assists in tactical planning
    • Develops and submits internal documentation per agency SOP
  • Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency
  • Monitors the financial status of accounts
    • Monitors hours and OOPs by project and overall PO
    • Responsible for approving billing and invoices, partnering with finance to manage hours
  • Prepares materials for reporting to the client with oversight
  • Gains understanding of the category, the brand, customer segments and relevant competitors; proactively seeks out team members to gain a working knowledge of the brand and category ongoing basis
  • Keeps up to date on industry and category trends through websites, trade journals, market research
  • Remains alert to client needs and elevates opportunities to convert organic growth opportunities
  • Maintains working knowledge of MERGE solutions and resources and recognizes/acts upon opportunities.
  • Other responsibilities as designated

These are the qualifications we’re looking for

  • 3-5 years of account management experience within an advertising agency
  • Bachelor’s degree preferred or equivalent work experience.
  • Financial Services experience is a plus
  • Excellent communication and presentation skills (oral and written)
  • Strong client/project management skills, especially as it relates to setting and managing client expectations

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We offer the following: Medical, Dental, Vision, Life Insurance, 410K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus other benefits and perks.

And here’s how we live our values at MERGE

  • Ability. Mastering our craft
  • Agility. Delivering with a growth mindset
  • Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!