As our Director, Technical Program Management, you will…

Spearhead the strategic oversight of the digital project management team, ensuring their day-to-day operations align with organizational goals. You will lead recruitment and development initiatives while forecasting essential skills and resources for successful digital projects. By collaborating with cross-functional teams, you will enhance service delivery for clients and maintain project efficiency from planning through execution. Your role also involves regular reporting to senior management on resource utilization and profitability, alongside proactive problem-solving to uphold timelines, budgets, and quality standards.

Be Accountable and Responsible

• Lead large, growing account with multi-faceted platform projects and complex initiatives
• Work with project SMEs, establish and maintain a comprehensive program roadmap that connects marketing objectives with technical enablement milestones.
• Drive team to deliver quality work against program roadmap with efficiency
• Strategically oversee timelines and deliverables across program workstreams, maintaining focus on both quick wins and long-term goals.
• Forecast and identify skills and resources required for digital projects
• Supervise Developers' workflow, task management, and project direction
• Collaborate with Account Management, Solutions and Technology teams on digital strategy for clients
• Work with VP, Program Management on project scopes and initial project plans
• Provide weekly, quarterly, and yearly reports on various aspects of digital projects, including profitability and forecasting
• Build and sustain relationships across the agency to facilitate adjustments to deliverables as needed
• Alert the team if a project deviates from scope or set parameters
• Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality
• Manage freelance hours and costs for content development and external production
• Develop, manage, and enforce a rigorous approvals process internally through production phases
• Oversee testing processes and quality standards on all projects
• Keep the Department Director informed of project progress and development
• Lead client and internal status meetings
• Partner with client service leads on annual brand/tactical planning exercises
• Provide insight on process improvements and opportunities for tools/resources
• Attend monthly financial revenue/forecasting meetings

These are the qualifications we’re looking for

• 8-10 years of experience working in the development of large-scale websites, micro-sites, landing pages, and platforms with a strong understanding of the development lifecycle
• Deep understanding of Adobe MarTech ecosystem, particularly Adobe Workfront and AEM (Adobe Experience Manager), including how tools interconnect to support personalization and measurement
• Bachelor’s degree preferred, and/or equivalent work experience
• Experience using both Waterfall and Agile methodologies
• Experience managing multi-tier software development projects is a big plus
• Strong Project Management skills - the ability to monitor and report on project status, budgets, schedules, and resource management
• Understanding of user experience and web design best practices
• Excellent communication skills (oral and written) to communicate with all stakeholders across multiple levels and disciplines, including key business partners
• Ability to work in an environment where change is constant and adapt accordingly

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $111,000 - $134,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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