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Loss Prevention Customer Service Associate



Administration, Customer Service
Kearny, NJ, USA
Posted on Friday, August 25, 2023

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 0831 || 125 Passaic Street || Kearny || NJ || 07032


  • Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
    • Acts as a deterrent to prevent external theft by using approved Customer Engagement Techniques.
  • Wears assigned Company-issued shirt.
  • Smiles and greets customers appropriately, demonstrate courtesy and respect.
  • Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.
  • Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
  • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.
  • Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.
  • Remains in their designated area of the store (aside from breaks).
  • Documents required incidents in AIIM (case management).


  • Job Description:
    • The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical) CSA who focuses on providing excellent customer engagement at the front of the store or occasionally in a specific department (TJ Maxx only) and supporting external theft deterrence.
  • Roles and Responsibilities of CSA (Non-Tactical Uniform):
    • Remains in the designated area at the front of the store (TJ Maxx and Marshalls) or designated department (TJ Maxx only).
    • Wears the designated Company-issued CSA Non-Tactical Uniform consisting of the assigned shirt.
    • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
    • Properly responds to Merchandise Protection Pedestal Activation.
    • Uses approved Customer Engagement Techniques to prevent external theft.
    • Directs customers to areas of the store they may ask about.
    • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
    • Asks customers if there is anything they need assistance with.
    • Identifies internal alert signals and reports them to their supervisor.
    • Documents required incidents in case management.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 0831 || 125 Passaic Street || Kearny || NJ || 07032