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Retail Customer Service Supervisor



People & HR, Customer Service, Operations
Seattle, WA, USA
Posted on Monday, January 15, 2024

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Store 1041 || 1500 W. Armory Way || Seattle || WA || 98119


Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

Duties and Responsibilities

  • Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
  • Drives customer loyalty through all programs and initiatives
  • Addresses customer concerns and issues promptly
  • Updates Associates on current customer experience feedback,goals,and company initiatives
  • Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
  • Provides ongoing recognition and constructive feedback on cashier performance
  • Maintains and monitors cash controls including change fund
  • Adheres to all labor laws and meal and break period policies
  • Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
  • Audits and approves all applicable paperwork
  • Maintains cleanliness,recovery, and organizational standards throughout the frontline
  • Monitors all frontline equipment,communicating issues to management
  • Executes and adheres to all Company directives
  • Maintains and upholds merchandising standards within the queue-line
  • Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
  • Ensures proper and timely handling of damages and Mark out of Stock
  • Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
  • Other duties as assigned

Specify the number of associates receiving day-to-day guidance/direction:

  • Position does not have any direct or indirect reports

Minimum formal education, if any, required to perform this job

  • High School graduate or equivalent degree preferred

Minimum job skills required to perform this job

  • Available to work flexible schedule including evenings and weekends
  • Ability to work as a team member
    Excellent interpersonal skills
  • Exceptional customer service skills
    Ability to lift heavy merchandise with/without reasonable accommodations
  • Ability to train and provide direction to others
    Ability to run a register/handle money
    Must be able to handle confidential information with discretion

Minimum experience required to perform this job:

  • Experience as a coordinator or previous retail/supervisory experience preferred

List specific jobs which could prepare an individual for this job:

  • Merchandise Associate
  • Merchandise Coordinator
    Backroom Coordinator

Organization Chart

Reports To:

Store Manager


Assistant Store Manager

Other Job Titles Reporting to This Position’s Supervisor:

  • Merchandise Associates
  • Merchandise Coordinator
  • Backroom Coordinator
  • Store Cleaning Associate

The hiring range within this store is $20.97 to $21.47 per hour. The full range of the position is $20.97 to $27.55 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Store Hourly Associates:

Benefits: Benefits offered to all Associates include: paid sick time; Associate discount; bereavement leave; Employee Assistance Program (EAP); smoking cessation support; child care discounts; pet insurance; credit union; cell phone discounts; legal insurance plan; and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 6 paid holidays; 1 week vacation time; 1 personal day; paid parental leave; 401(k); medical insurance; dental insurance; vision insurance; health savings account; health care flexible spending account; life insurance; short- and long-term disability coverage; AD&D; group auto/home/renters insurance discounts; scholarship program; and adoption assistance.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: HomeGoods Store 1041 || 1500 W. Armory Way || Seattle || WA || 98119