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Social Compliance Manager



Marlborough, MA, USA
Posted on Tuesday, February 20, 2024

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

The Opportunity: Contribute To The Growth Of Your Career

At TJX, our philosophy towards social compliance mirrors our culture, and just as we have committed to honesty, integrity, and treating others with dignity and respect, we expect those that we do business with to do the same. Our Global Social Compliance team has specific responsibilities for managing and overseeing our ethical sourcing program and expectations. Through our program we strive to ensure our suppliers comply with the TJX Vendor Code of Conduct and human rights laws and regulations.

We focus our efforts on health and safety, working conditions, environment, child labor, forced labor, slavery and human trafficking, wages and hours, and prevention of discrimination and harassment. We target our principal attention and resources on these areas and new initiatives globally. To support our expanding program, we have a newly created opportunity for a Social Compliance Manager. This critical position will collaborate with internal and external partners to ensure TJX mitigates business risks through its social compliance factory monitoring and supplier training programs. The Social Compliance Manager will be responsible for communicating program requirements and expectations to TJX Associates, buying agents and vendors. The Manager also oversees the audit process for third party audits and industry accredited audits.

This is a hybrid position based in our Marlborough, MA offices.

What You Will Do:

  • Advocates for Social Compliance while able to balance the needs of the company and its suppliers.
  • Understands the TJX off-price business model, as well as the importance of protecting the company from reputational risk.
  • Builds strong relationships to influence decisions both internally and externally, leads associates, agents and vendors on program requirements and expectations.
  • Oversees the audit process to ensure required timelines are met, and ensures standards are consistent globally.
  • Responsible for merchant communication regarding terminated factories.
  • Responsible for training and managing the activities of the Social Compliance team.
  • Key stakeholder and partner to IT on the development of a Social Compliance system.
  • Manages the team that reviews audit reports and determines risk assessments.
  • Partners with suppliers to help remediate violations and develop solutions for key areas of risk.
  • Manages Social Compliance Senior and Social Compliance Specialist.
  • Travels internationally as needed to support vendor relations and training.

Who We Are Looking For: You

  • 10+ years of experience with ethical audits or equivalent social compliance/ethical sourcing/human rights legislation and supplier training initiatives.
  • Bachelor’s degree or equivalent professional experience.
  • Extensive knowledge of industry trends and legislation impacting human rights in the supply chain.
  • Proven experience and in-depth knowledge of third-party factory audits, apparel and home fashion experience preferred.
  • Deep understanding of audit reports and key areas of risk related to the industry, countries, wages, forced labor, child labor, working hours, health, and safety, etc.
  • Experience with remediation programs for suppliers.
  • Ability to collaborate, partner and build effective working relationships with internal and external partners in a constantly evolving environment.
  • Excellent communication skills, both written and verbal, ability to communicate complex information in a clear and compelling way.
  • Experience supporting a dynamic, large scale global organization.
  • Vendor relations experience.
  • People management experience strongly preferred.
  • Proficiency with Microsoft Office Applications.

We care about our culture, but we also prioritize your needs!

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

This position has a starting salary range of $90,200 to $115,200 per year.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

This position is eligible for an annual incentive as well as long-term incentives.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.