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Loss Prevention Customer Service Associate (Tactical)



Administration, Customer Service
Warwick, RI, USA · Warwick, NY, USA · Rhode Island, USA
Posted on Monday, April 22, 2024

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Maintains a proper and professional stance in the designated area at the front of the store. ⁄ Acts as a visual deterrent to prevent potential loss/dishonesty. ⁄ Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations. ⁄ Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes. ⁄ Smiles and greets customers appropriately, demonstrate courtesy and respect. ⁄ Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) orin a department (TJ Maxx only). ⁄ Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio. ⁄ Properly responds to Merchandise Protection Pedestal Activation. ⁄ Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management. ⁄ Performs a closing safety sweep of the store with a member of management. ⁄ Acts as a witness to shoplifter apprehension attempts with certified Store Detectives. ⁄ Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable. ⁄ Remains in their designated area of the store (aside from breaks). ⁄ Calls police only when directed by the appropriate LP Associate or Store Management in an emergency. ⁄ Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices. ⁄ Documents required incidents in AIIM (case management)

Who We Are Looking For: You!

  • Excellent communication skills and good judgment
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Standout colleague, working effectively with peers and supervisors to accomplish tasks
  • Able to work a flexible schedule to support business needs
  • 0-2 years retail or security experience

A Few More Reasons to Love TJX.

  • Competitive Compensation
  • Weekly Paychecks
  • Associate Discount
  • Career development opportunities
  • TAAP – TJX Associate Assistance Programs
  • Be a part of an inclusive team
  • Flexible work schedules

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

This position has a starting pay range of $15.00 to $17.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.