If you're looking for a career change or you're in search of talent...

Explore New Job Opportunities Here

TJ Maxx Retail Loss Prevention Customer Service Associate II



Administration, Customer Service
Edmonds, WA, USA
Posted on Friday, May 17, 2024

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Supports the District Loss Prevention Manager and Store Management by executing core
responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and
by wearing a body worn camera. Supports a positive customer shopping experience in the store
and maintains a strong store partnership with store teams and loss prevention. Exercises sound
judgment in decision-making to ensure their safety, the safety of others, and the protection of
the Company brand. Adheres to Company policies and maintains and supports Company
culture and values.
Duties and Responsibilities
• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide sections titled Evacuating
People with Disabilities, Missing Child, Store Disturbances, Fire, Severe
Weather/Natural Disaster, Bomb Threat, and Imminent Threat.
• Wear a complete Company approved uniform.
• Wears a Company-issued Body Worn Camera, engages the camera during approved
situations for legal, safety, and training purposes, and adheres to proper use of the body
worn camera as outlined in policy and procedure.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or
customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure to not detain, stop, apprehend, chase, follow,
pursue, question, or accuse anyone of dishonesty or make a customer feel uncomfortable in
any way.
• Remain in their designated area of the store (aside from breaks).
• Call police only when directed by the appropriate LP Associate or Store Management in an


Range: MIN 16.75 MID 18.25 Max 23.45

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: TJ Maxx Store 0852 || 23632 Highway 99 Suite 1200 || Edmonds || WA || 98026